ALEIYA GRAVES

aleiya.morgan2002@email.com(540) 526-4013Cave Spring, VA

Experience

Customer Service Representative

Happy Home Cleaners

2023-10 – Present · Remote

  • Responded to over 50 customer inquiries daily via phone, email, and text, offering detailed information on services, pricing, scheduling, and company policies to enhance customer satisfaction.
  • Scheduled and coordinated residential and commercial cleaning appointments, ensuring efficient route planning and timely service delivery.
  • Resolved customer concerns and service issues professionally, maintaining high levels of customer satisfaction and retention.
  • Processed payments, updated customer records, and maintained accurate service documentation using company software systems,

Certified Trainer

Chick-Fil-A

2025 – 2026-04 · Dothan, AL

  • Recognized as Employee of the Month for February 2026 for consistently exceeding customer satisfaction and training new team members to enhance service quality.
  • Trained over 20 new team members in front-of-house positions, enhancing service efficiency and team cohesion.
  • Trained employees on customer service standards, ensuring order accuracy and adherence to operational procedures.
  • Trained crew members and assisted leadership during high-volume shifts to ensure timely service and high customer satisfaction.

Lead Teacher

Roanoke Valley Children's Academy

2019 – 2022 · Salem, VA

  • Created individualized and group lesson plans to further develop skills and academic progress of children
  • Maintained an orderly classroom while incorporating a fun and safe learning environment
  • Performed child assessments, identifying developmental and behavioral weaknesses
  • Coordinated and supervised daily outdoor play, contributing to an increase in children's physical activity levels

Senior Crew Team Member

Chick-Fil-A

2017 – 2020 · Cave Spring, VA

  • Handled customer service and cash transactions for customers, while efficiently performing back line operations and mastering all key store positions to enhance team performance.
  • Efficiently managed multiple priorities in a fast-paced work environment, ensuring exceptional customer satisfaction through timely service and attention to detail

Skills

Communication SkillsActive ListeningCustomer Feedback AnalysisTime ManagementConflict ResolutionAccount ManagementCustomer Retention Strategies

Education

Salem High School

Certifications

  • CPR/ AED First Aid

Career highlights

January 2025

  • Started: Certified Trainer at Chick-Fil-A

    Chick-Fil-A

October 2023

  • Started: Customer Service Representative at Happy Home Cleaners

    Happy Home Cleaners

January 2019

  • Started: Lead Teacher at Roanoke Valley Children's Academy

    Roanoke Valley Children's Academy

January 2017

  • Started: Senior Crew Team Member at Chick-Fil-A

    Chick-Fil-A

Built with Round Zero