What is a Round Zero portfolio?

A Round Zero portfolio is a public, shareable career page at a custom link, with your experience, projects, skills, and a downloadable resume, built from your profile without coding or design work.

How do I create a portfolio on Round Zero?

Sign up free at Round Zero, complete your profile and My Story interview, then publish your portfolio from the app. See our guide on making a portfolio to get a job for the full walkthrough.

Is a Round Zero portfolio free?

Yes. Every user gets a free public portfolio page. Premium members can remove the "Built with Round Zero" badge and unlock additional templates.

What is a Round Zero portfolio?

A Round Zero portfolio is a public, shareable career page at a custom link, with your experience, projects, skills, and a downloadable resume, built from your profile without coding or design work.

How do I create a portfolio on Round Zero?

Sign up free at Round Zero, complete your profile and My Story interview, then publish your portfolio from the app. See our guide on making a portfolio to get a job for the full walkthrough.

Is a Round Zero portfolio free?

Yes. Every user gets a free public portfolio page. Premium members can remove the "Built with Round Zero" badge and unlock additional templates.

DOUNIA RACHID, Trust & Safety & Customer…

Experience

Quality Analyst - Trust & Safety & Customer Experience

Teleperformance

2021-01 – 2025-12

Monitored, evaluated, and scored agent and customer interactions to ensure exceptional service and safety standards.
Conducted thorough quality audits verifying strict adherence to client guidelines and internal SLAs.
Provided targeted 1-on-1 coaching and developmental sessions to improve agent accuracy and efficiency.
Prepared comprehensive quality reports and tracked key performance indicators (KPIs) for executive review.

Content Moderator & Customer Support

Teleperformance

2020-01 – 2020-12

Transitioned internally from Customer Support to Content Moderator.
Reviewed and processed user-generated content to ensure strict compliance with community guidelines.
Managed high-volume inbound inquiries across multiple channels (phone, email, live chat) maintaining high CSAT scores.
Identified, reported, and escalated complex policy violations and safety threats using advanced tools and CRMs.

Telemarketer

HTEM Solution

2019-01 – 2020-12

Contacted potential clients to promote products and services, driving customer engagement and acquisition.
Collected, verified, and managed prospect data accurately into company CRM systems.

Sales Assistant

Retail & Customer Support

2019-01 – 2020-12

Provided exceptional customer service, addressing inquiries, resolving complaints, and ensuring client satisfaction.
Maintained organized product displays, inventory records, and managed daily sales logs.

Skills

Trust & SafetyContent ModerationQuality Assurance (QA)Policy EnforcementPerformance CoachingKPI TrackingEscalation ManagementReporting AnalyticsInternal Moderation ToolsZendeskSalesforceMicrosoft Office (Word, Excel, PowerPoint)Windows 10

Education

FSJES Casablanca

Mohammed VI High School

Career highlights

January 2021

Started: Quality Analyst - Trust & Safety & Customer Experience at Teleperformance
Jan 1, 2021
Teleperformance

January 2020

Started: Content Moderator & Customer Support at Teleperformance
Jan 1, 2020
Teleperformance

January 2019

Started: Telemarketer at HTEM Solution
Jan 1, 2019
HTEM Solution
Started: Sales Assistant at Retail & Customer Support
Jan 1, 2019
Retail & Customer Support