Dyandra Rachmadivia

Head of Operations

Strategic operations executive with 5+ years of accelerated career progression to VP level within a high-growth F&B environment, leading large-scale multi-unit operations (1,000+ workforce). Proven track record in delivering high-impact results across revenue growth, operational efficiency, and profitability through structured execution and KPI-driven performance management. Plays a key role in translating business strategy into scalable operational execution while building high-performing teams and driving sustainable business impact.

dyandranh@yahoo.co.id082234931730Malang, East Javawww.linkedin.com/in/dyandra-rachmadivia

Experience

VP of Operations

PT. Dua Pendekar Ayam

2024-08 – 2026-03 · Malang

  • Oversaw profitability (P&L at store level), driving margin improvement through operational cost optimization and efficiency initiatives
  • Led multi-unit operations across large-scale business units, managing 500+ employees and 100+ management personnel
  • Partnered with C-level executives in annual business planning, operational strategy, and performance alignment
  • Led execution of end-to-end new store expansion while partnering with C-level in planning (sales forecasting and workforce planning), ensuring scalable and consistent business growth
  • Established and enforced standardized operating procedures (SOPs), ensuring consistency, compliance, and operational excellence across all locations
  • Defined and monitored KPI-driven performance management and reporting frameworks, aligning execution with corporate objectives
  • Led continuous improvement and operational excellence initiatives, enhancing productivity, service quality, and process standardization
  • Collaborated cross-functionally with HR, Finance, and other functions to ensure alignment with corporate policies and business goals
  • Designed and implemented capability development and succession planning frameworks, strengthening leadership pipeline across all levels

Regional Manager

PT. Pesta Pora Abadi

2023-03 – 2024-03 · Bandung

  • Delivered >20% revenue growth within 6 months through structured execution and productivity optimization across the region
  • Improved cost efficiency, reducing regional OPEX by 15%, strengthening overall profitability
  • Managed regional operations across 27 stores all over West Java, leading 1,000+ employees and 100+ management personnel
  • Executed regional business plans aligned with company strategy, ensuring achievement of revenue and operational targets
  • Partnered with Head of Operations in performance reviews, forecasting, and planning cycles
  • Implemented leadership development and succession programs, strengthening management capability across all levels

Area Manager

PT. Pesta Pora Abadi

2022-09 – 2023-03 · Bekasi

  • Achieved Top 1 and Top 3 national sales performance among 100+ stores (2022), demonstrating strong commercial execution
  • Successfully delivered multiple high-performing store openings, establishing benchmarks for expansion performance
  • Led regional expansion execution for Mie Gacoan across Bekasi & Jakarta, supporting rapid market growth
  • Established operational frameworks and readiness standards, enabling scalable and consistent execution during expansion
  • Designed and delivered structured training and certification programs, improving workforce readiness and service consistency
  • Monitored and evaluated operational performance metrics, ensuring alignment with company targets

Store Manager

PT. Pesta Pora Abadi

2022-01 – 2022-09 · Bekasi

  • Delivered >20% revenue growth, achieving #1 highest-performing store in Central Java
  • Achieved Top 10 national ranking, including #1 highest sales performance nationwide
  • Managed end-to-end store operations, ensuring achievement of revenue, cost, and service quality targets
  • Improved employee retention, reducing turnover from 15% to 8% through structured people management initiatives
  • Optimized labor cost efficiency, reducing cost ratio from 10% to 7% while maintaining operational performance

Grand Opening Manager

PT. Pesta Pora Abadi

2021-07 – 2022-01 · Malang

  • Improved project timelines, reducing delays by 20% through process standardization and enhanced coordination
  • Coordinated cross-functional stakeholders to ensure timely and compliant execution of new store openings
  • Developed and implemented risk mitigation strategies and project tracking systems
  • Delivered structured reporting to leadership, ensuring transparency and alignment

Operations Assistant

PT. Pesta Pora Abadi

2021-07 – 2022-01 · Malang

  • Supported operational governance processes, including validation of travel, promotions, and compensation adjustments
  • Assisted in reporting and administrative workflows to support senior leadership decision-making
  • Facilitated cross-level communication and coordination between operational teams and executive management

Career highlights

August 2024

  • Started: VP of Operations at PT. Dua Pendekar Ayam

    PT. Dua Pendekar Ayam

March 2023

  • Started: Regional Manager at PT. Pesta Pora Abadi

    PT. Pesta Pora Abadi

September 2022

  • Started: Area Manager at PT. Pesta Pora Abadi

    PT. Pesta Pora Abadi

January 2022

  • Started: Store Manager at PT. Pesta Pora Abadi

    PT. Pesta Pora Abadi

July 2021

  • Started: Grand Opening Manager at PT. Pesta Pora Abadi

    PT. Pesta Pora Abadi

  • Started: Operations Assistant at PT. Pesta Pora Abadi

    PT. Pesta Pora Abadi

Skills

Operational Excellence & Process OptimizationP&L Management & Financial AcumenCross-Functional Leadership & Stakeholder Management

Education

Universitas Brawijaya

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