REA MAE GRACE ALPECHE

Executive Assistant and Digital Operations Specialist

Executive Assistant and Digital Operations Specialist with 4+ years of experience supporting executives, managing remote operations, optimizing workflows, and coordinating customer-facing processes. Skilled in executive support, CRM administration, lead generation, calendar and email management, project coordination, and AI-powered productivity tools. Known for improving operational efficiency and delivering organized, reliable support in fast-paced remote environments.

reamaegracealpeche@gmail.com+63 906 461 5745Cebu City, Philippines

Experience

General Virtual Assistant / Digital Operations Specialist

BookingCalls.com

2026-01 – 2026-08

  • Managed 50+ cold email workspaces and accounts across multiple time zones, ensuring smooth and consistent daily operations.
  • Managed daily outbound email campaigns, including sequences, inboxes, account settings, and campaign configurations.
  • Monitored campaign performance, email deliverability, and account activity to maintain healthy sending performance and campaign effectiveness.
  • Coordinated with internal teams to troubleshoot email and technical issues, resolve operational concerns, and minimize campaign disruptions.

Executive Assistant (Part-Time)

NorthStar

2025-05 – 2026-05

  • Managed the executive calendar, email inbox, meetings, appointments, and client communications to ensure smooth day-to-day operations.
  • Coordinated schedules, organized meetings, and monitored follow-ups to help ensure timely completion of executive and client-related tasks.
  • Processed insurance claims, reviewed supporting documents, and maintained accurate and organized records for client accounts.
  • Communicated with clients and relevant parties regarding claim updates, documentation requirements, and follow-up actions.
  • Maintained confidential information and handled administrative tasks with accuracy, professionalism, and attention to detail.

Customer & Technical Success Support Specialist

RatesCalc

2024-06 – 2025-05

  • Provided daily customer support by resolving inquiries, troubleshooting issues, and ensuring timely follow-ups.
  • Managed customer support requests through Monday.com and tracked issues through resolution.
  • Coordinated with developers to troubleshoot technical issues and communicate customer feedback.
  • Prepared business contracts, Terms of Business (TOBs), and other client documentation.

Customer Service Representative / Subject Matter Expert

Foundever

2023-05 – 2024-05

  • Resolved customer inquiries, handled escalations, and provided timely solutions while maintaining service quality.
  • Assisted and mentored new hires during nesting, providing guidance on processes, tools, and customer handling.
  • Served as a Subject Matter Expert, supporting agents with complex concerns and assisting team leads with daily operations.

Customer Service Representative

JPMorgan Chase & Co.

2022-06 – 2023-05

  • Assisted banking customers with account inquiries, ATM concerns, and other account-related requests while maintaining compliance.
  • Processed lost or compromised ATM card requests and coordinated appropriate replacement procedures.
  • Identified and escalated suspected fraudulent transactions and other sensitive account concerns according to established procedures.

Career highlights

January 2026

  • Started: General Virtual Assistant / Digital Operations Specialist at BookingCalls.com

    BookingCalls.com

May 2025

  • Started: Executive Assistant (Part-Time) at NorthStar

    NorthStar

June 2024

  • Started: Customer & Technical Success Support Specialist at RatesCalc

    RatesCalc

May 2023

  • Started: Customer Service Representative / Subject Matter Expert at Foundever

    Foundever

June 2022

  • Started: Customer Service Representative at JPMorgan Chase & Co.

    JPMorgan Chase & Co.

Skills

Executive SupportCalendar & Email ManagementClient CommunicationProject CoordinationCRM AdministrationWorkflow AutomationReporting & DocumentationLead GenerationProspect ResearchGoogle WorkspaceMicrosoft OfficeHubSpotGo High Level (GHL)Monday.comChatGPTClaudeClayScraperCityCanvaSlackMicrosoft TeamsZoom

Education

Mapúa University

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