Refund Policy
Effective date: 27 August 2026
Key takeaways
- Full refund within 14 days on a monthly plan and 30 days on an annual plan, no questions asked.
- Cancel any time from Billing in one click. No email, no phone call, no retention questionnaire.
- Cancelling stops the next renewal. You keep the plan you paid for until the end of the current period.
- Downgrading takes effect immediately and never deletes anything: interviews, scorecards, resumes and tracked applications all stay.
- Outside the refund window a cancellation is still one click; it simply does not return the current period's payment.
- Technical failures on our side do not consume your allowance; email support with your session ID if one does.
- Paddle processes approved refunds back to your original payment method, usually within 5 to 10 business days.
- Contact support before starting a chargeback. Most issues resolve within 2 business days.
This Refund Policy applies to all purchases made through Round Zero at joinroundzero.com.Round Zero is sold as a subscription on one of three paid plans (Starter, Practice, Job Search), billed monthly or annually. The plans differ only in how many full scored interviews you may run per week; nothing else is withheld from a lower plan or from the free tier. Payments are processed in USD by Paddle.com Market Limited ("Paddle"), our Merchant of Record.
Quick reference: the refund window
| Plan | Refund window | What you get |
|---|---|---|
| Monthly | 14 days from payment | Full refund, no questions asked |
| Annual | 30 days from payment | Full refund, no questions asked |
| Either, after the window | - | Cancel any time in one click. The current period is not refunded, and access continues until it ends. |
How cancellation works
One click, self-serve, always. Open Billing in your account and select Cancel plan. There is no email to send, no call to make, and no questionnaire between you and the cancel button. You are shown what you keep and until when before you confirm.
You keep what you paid for. Cancelling stops the next renewal. Access to your current plan continues until the end of the period you have already paid for, after which the account moves to the free tier.
Refund on request inside the window. If you are within 14 days of a monthly payment or 30 days of an annual one, the cancel screen offers a refund as a simple option. We do not ask why.
What happens to my data if I downgrade or cancel?
Nothing is deleted. Your interviews, scorecards, resumes, tracked applications and skill progress stay exactly as they are. A smaller plan shows you fewer of them at a time; it does not remove any of them, and everything is still there if you return later.
Is there a free trial?
The free tier is the trial, and there is deliberately no separate one. It includes 3 full scored interviews with the complete report each time, plus unlimited drills, delivery reps, the daily loop, resume building and tailoring, cover letters, company research and the LinkedIn audit. No card is required to use it.
Sessions that fail for technical reasons
A session that fails to start, or that is interrupted by a confirmed technical fault on our side rather than your own connection, should not consume your weekly allowance. If one does, email support@joinroundzero.com with your session ID and we will investigate within 2 business days.
How do I request a refund?
Email support@joinroundzero.com with:
- The email address on your account;
- Your Paddle order ID;
- A brief description of the issue.
We aim to respond within 2 business days. Approved Paddle refunds typically appear on your statement within 5–10 business days.
Why should I contact support before a chargeback?
If you initiate a chargeback with your bank before contacting us, we reserve the right to suspend your account pending resolution. Most billing issues are resolved quickly when you email us first.
When can refunds be denied?
We reserve the right to deny refund requests if there is evidence of abuse (e.g., repeated purchase-and-refund patterns) or violations of our Terms of Service.
FAQ
What is Round Zero's refund policy?
Round Zero refunds any subscription payment within 14 days on a monthly plan or 30 days on an annual plan, no questions asked. Ask from the cancel screen in Billing and Paddle returns the payment to your original payment method. There is no tiered percentage and no form to argue your case.
How do I cancel my plan?
Open Billing in your account and select Cancel plan. It takes one click. You are shown exactly what you keep and until when before you confirm, and there is no retention flow to sit through. If you only want to spend less, the same screen offers a lower rung instead, and cancelling stays available beside it.
What happens to my data if I cancel or downgrade?
Nothing is deleted. Your interviews, scorecards, resumes and tracked applications stay exactly where they are. On a smaller plan you see fewer of them at once, and everything is still there if you come back later.
Is there a free trial?
The free tier is the trial. It includes 3 full scored interviews, with the complete report each time, plus unlimited drills, delivery reps, the daily loop, resume building and tailoring, company research and the LinkedIn audit. No card is required and there is deliberately no separate trial on top of it.
Do I keep access after I cancel?
Yes, until the end of the period you already paid for. After that the account moves to the free tier, where everything except new scored interviews keeps working.
What if a session fails for a technical reason?
A session that fails to start, or is interrupted by a confirmed fault on our side rather than your connection, does not count against your allowance. If one does, email support@joinroundzero.com with your session ID and we will investigate within 2 business days.
Who processes Round Zero payments and refunds?
Paddle.com Market Limited (Paddle) is our Merchant of Record and processes checkout in USD; approved refunds are returned to your original payment method.
Who do I contact with questions?
Email support@joinroundzero.com or call +92 311 5238087 (Monday–Friday, 9:00 AM – 6:00 PM (PKT, UTC+5)). See also our pricing page, return policy, and contact page.