Refund Policy
Effective date: 8 July 2026
Key takeaways
- Cancel a Job Search Pass or Career Membership any time from Billing settings - refunds are tiered by how many days it's been since you paid.
- 0-3 days since purchase (Pass) or since your current billing period started (Membership): 100% refund.
- 4-7 days: 50% refund. 8 or more days: no refund, cancel only.
- Cancelling a Membership always stops future renewal. If your cancellation qualifies for a refund, access ends immediately; if not, you keep access until your current period ends.
- Cancelling a Pass with a refund ends access immediately. With no refund, your pass simply runs its course - there's nothing further to do.
- Partially used credit packs are not refundable - consumed voice sessions used compute resources.
- Technical failures on our side are credited back; email support with your session ID.
- Paddle processes refunds in 5–10 business days after approval.
- Contact support before initiating a chargeback - most issues resolve within 2 business days.
This Refund Policy applies to all purchases made through Round Zero at joinroundzero.com. A Job Search Pass is a one-time purchase that unlocks unlimited mock interviews, resume tailoring, and company research for 15, 30, or 60 days - it is not a subscription. A Career Membership is a recurring subscription billed monthly or yearly. Both are cancelled independently from Billing settings in your account, and both follow the same tiered refund window below. Payments are processed in USD by Paddle.com Market Limited ("Paddle"), our Merchant of Record.
Quick reference: the tiered refund window
| Days since purchase (Pass) / period start (Membership) | Refund | Access |
|---|---|---|
| 0-3 days | 100% | Ends immediately |
| 4-7 days | 50% | Ends immediately |
| 8+ days | None | Pass: expires naturally on schedule. Membership: continues until the current billing period ends, then does not renew. |
| Partially used credit pack | No | - |
What is refundable on a Job Search Pass or Career Membership?
Tiered refund window: Cancel from Billing settings in your account and you'll see your exact tier before confirming. If it's been 0-3 days since you bought a Pass (or since your Membership's current billing period started), you get a full refund. 4-7 days gets a 50% refund. 8 or more days gets no refund, but cancellation still goes through: a Membership stops renewing, and a Pass simply runs out on its own - there's nothing further you need to do.
Membership access after a no-refund cancel: Cancelling a Membership always stops future billing immediately. If your cancellation didn't qualify for a refund, you keep full access through the end of the period you already paid for.
Pass and Membership are independent: if you hold both, cancelling one does not affect the other - each has its own cancel action and its own refund tier.
Need help with a cancellation the in-app flow can't resolve? Email support@joinroundzero.com.
Are voice interview credits refundable?
Unused packs: If you have not started any sessions from a credit pack, you may request a refund within 14 days of purchase.
Partially used packs: We do not refund partially used credit packs. Credits consumed to start a voice interview session are non-refundable, as compute resources were used.
Technical failures: If a session failed to start or was interrupted by a confirmed technical fault on our side (not your connection), the credit will be restored. Email us with your session ID - we investigate within 2 business days.
How do I request a refund?
Email support@joinroundzero.com with:
- The email address on your account;
- Your Paddle order ID;
- A brief description of the issue.
We aim to respond within 2 business days. Approved Paddle refunds typically appear on your statement within 5–10 business days.
Why should I contact support before a chargeback?
If you initiate a chargeback with your bank before contacting us, we reserve the right to suspend your account pending resolution. Most billing issues are resolved quickly when you email us first.
When can refunds be denied?
We reserve the right to deny refund requests if there is evidence of abuse (e.g., repeated purchase-and-refund patterns) or violations of our Terms of Service.
FAQ
What is Round Zero's refund policy?
Round Zero's refund policy is tiered by time, and applies the same way to both the one-time Job Search Pass and the recurring Career Membership. Cancel within 0-3 days of your purchase (or, for Membership, of your current billing period starting) for a full refund; 4-7 days gets a 50% refund; 8 or more days gets no refund but still cancels the product (stopping renewal for Membership). Cancel any time from Billing settings in your account.
What is a Job Search Pass?
A Job Search Pass is a one-time purchase that unlocks unlimited live and text mock interviews, resume tailoring, cover letters, and company research for 15, 30, or 60 days. It is not a subscription and does not auto-renew.
What is a Career Membership?
A Career Membership is a recurring monthly or yearly subscription with unlimited daily use and portfolio perks. Cancelling stops future renewal immediately; whether you also get a refund for the current period depends on how many days into that period you are (see the tiered refund policy above).
How do I cancel a Pass or Membership?
Go to Billing in your account settings and select Cancel on the Pass or Membership. You'll see exactly what refund tier applies before you confirm. Pass and Membership are cancelled independently - holding both means two separate cancellations.
How do I request a refund from Round Zero?
Cancelling from Billing settings applies the tiered refund automatically. For anything that needs a human (a technical failure or a dispute), email support@joinroundzero.com with your account email, Paddle order ID, and a brief description of the issue. We aim to respond within 2 business days.
Are partially used interview credits refundable?
No. Credits consumed to start a voice interview session are non-refundable because compute resources were used. This is separate from the Pass/Membership tiered refund policy above.
Who processes Round Zero payments and refunds?
Paddle.com Market Limited (Paddle) is our Merchant of Record and processes checkout in USD; approved refunds are returned to your original payment method.
Who do I contact with questions?
Email support@joinroundzero.com or call +92 311 5238087 (Monday–Friday, 9:00 AM – 6:00 PM (PKT, UTC+5)). See also our pricing page, return policy, and contact page.