Round Zero sells digital access to online software. There are no physical goods to ship back. This Return Policy explains when you may cancel or return a purchase and how refunds work.

Digital products - no physical returns

Job Search Passes and Career Memberships grant immediate access to premium features in your account. Because delivery is instant and digital, traditional physical returns do not apply. Instead, cancelling either from Billing settings applies a tiered refund under our Refund Policy.

Tiered refund window (Pass and Membership)

Cancel within 0-3 days of your purchase (Pass) or of your current billing period starting (Membership) for a full refund. Cancel within 4-7 days for a 50% refund. Cancel at 8 or more days and there's no refund, but the cancellation still applies: a Membership stops renewing (access continues until the period you already paid for ends), and a Pass simply runs out on its own schedule. Pass and Membership are cancelled independently.

How to request a return / refund

Cancel from Billing settings in your account for the automatic tiered refund. For anything the in-app flow can't resolve, email support@joinroundzero.com with:

The email address on your Round Zero account;
Your Paddle order ID;
A brief reason for the request.

Approved refunds are processed to your original payment method. Paddle refunds typically appear in 5–10 business days.

Non-returnable items

Any Pass or Membership cancelled 8 or more days after purchase / period start;
Partially used voice interview credit packs;
Purchases where our Terms of Service were violated.

Contact

Questions? Email support@joinroundzero.com or call +92 311 5238087 during Monday–Friday, 9:00 AM – 6:00 PM (PKT, UTC+5). See Contact & Customer Service.