Round Zero sells digital access to online software. There are no physical goods to ship back. This Return Policy explains when you may cancel or return a purchase and how refunds work.

Digital products: no physical returns

A Round Zero subscription grants immediate access in your account. Because delivery is instant and digital, traditional physical returns do not apply. Cancelling from Billing settings, and a refund inside the window, are handled under our Refund Policy.

The refund window

Ask for a refund within 14 days of a monthly payment, or 30 days of an annual one, and it is granted in full with no questions asked. After that a cancellation is still one click: it stops the next renewal, access continues to the end of the period you already paid for, and the current period is not refunded. Downgrading to a smaller plan takes effect immediately and deletes nothing.

How to request a return / refund

Cancel from Billing settings in your account, where a refund inside the window is a single option on the cancel screen. For anything the in-app flow cannot resolve, email support@joinroundzero.com with:

The email address on your Round Zero account;
Your Paddle order ID;
A brief reason for the request.

Approved refunds are processed to your original payment method. Paddle refunds typically appear in 5–10 business days.

Non-returnable items

Subscription periods cancelled after the 14 day (monthly) or 30 day (annual) window;
Purchases where our Terms of Service were violated.

Contact

Questions? Email support@joinroundzero.com or call +92 311 5238087 during Monday–Friday, 9:00 AM – 6:00 PM (PKT, UTC+5). See Contact & Customer Service.